From a customer's perspective, services are experiences. From the organization's perspective, ser...

WHAT do actors need to learn at this precise moment? WHY do they need to learn it at this precise...

The book depicts the storied life of Daniel Teo Tong How, a second-generation Singapore real esta...

WHAT do actors need to learn at this precise moment? WHY do they need to learn it at this precise...

Winning in Service Markets: Success through People, Technology, and Strategy is the first practit...

Earth's environmental problems are far from being resolved. A large part of these are due to ever...

Winning in Service Markets: Success through People, Technology, and Strategy is the first practit...

When after three decades of research Singapore could produce its own water, the little city-state...

When after three decades of research Singapore could produce its own water, the little city-state...

Earth's environmental problems are far from being resolved. A large part of these are due to ever...

Disaster strikes, transforming cities and towns into graveyards and wastelands in a matter of min...

Disaster strikes, transforming cities and towns into graveyards and wastelands in a matter of min...