Knowledge Management (KM) encompasses a wide range of tools and methods that are at the heart of ...

The goal of this book is to provide a comprehensive, multi-dimensional approach to research and p...

ICT is improving governments’ capacity to provide a wide array of innovative services that ben...

The goal of this book is to provide a comprehensive, multi-dimensional approach to research an...

In the last few years, knowledge management practices have evolved in organizations. The introduc...

Information and communication technology (ICT) is permeating all aspects of service management; i...

Information and communication technology (ICT) is permeating all aspects of service management; i...

Modern Twenty-First Century organizations are continuously evolving in a complex, highly competit...

Les systèmes d''information coopératifs assistent letravail collectif entre différents typesd...

The goal of this book is to provide a comprehensive, multi-dimensional approach to research an...

Knowledge Management (KM) encompasses a wide range of tools and methods that are at the heart of ...