This is the third of a series of research volume of papers from the Business and Information Tech...

This book presents latest research on the evolution of consumer services, as these services conti...

There are two major trends visible in economies all over the world. The first trend, far along...

The Practice of Quality Management presents the resultsof eleven ground-breaking research proje...

This is the fourth of a series of research volume of papers from the Business and Information Tec...

The Business and Information Technologies (BIT) study documents the information technology driven...

Most of the large economies in the world are already dominated by services. Developed countries a...

Managing in the Information Economy: Current Research Issues presents the recent research dire...

This book presents latest research on the evolution of consumer services, as these services co...

The Practice of Quality Management presents the resultsof eleven ground-breaking resea...