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  1. ITSM Process Assessment Supporting ITIL (TIPA)
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    The key to any successful IT Service Management solution are strong, clear processes that are fit...

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  3. Systems, Software and Services Process Improvement
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    This volume constitutes the refereed proceedings of the 21st EuroSPI conference, held in Luxembou...

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    This volume constitutes the refereed proceedings of the 21st EuroSPI conference, held in Luxembou...

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