People as Care Catalysts

The healthcare sector is undergoing strong expansion worldwide, as the focus changes from 'treating illness' to 'promoting wellness' and those able and willing to pay for their health make up for the shortcomings of national systems. How things evolve will depend on whether the national systems reinvent themselves around a new model of customer value, or fail to change and become obsolete. Global in scope and insightful in its conclusions, People as Care Catalysts sets out an agenda for how things could develop in the new 'healthcare economy'.

The healthcare sector is undergoing strong expansion worldwide, as the focus changes from 'treating illness' to 'promoting wellness' and those able and willing to pay for their health make up for the shortcomings of national systems. How things evolve will depend on whether the national systems reinvent themselves around a new model of customer value, or fail to change and become obsolete. Global in scope and insightful in its conclusions, People as Care Catalysts sets out an agenda for how things could develop in the new 'healthcare economy'.

List of contributors.Foreword.Preface - How this book came about.Acknowledgements.1. Challenges for health care in Western societies (RichardNormann).2. Health care - victim of the industrial model?(Richard Normann).3. Who and where is the customer? (Richard Normann).4. The future shape of health care (Gordon Best and JohnHarries).5. A French exception or a demonstration of a European trend?(Michel Crozier).6. Living healthy to an older age - would it be possiblefor everyone? (Christophe Courbage and Orio Giarini).7. Leadership for health care in the age of learning (MichaelMaccoby).8. Overall conclusions this far (Niklas Arvidsson).9. An attempt to create an idealized design (Bert Levin andRichard Normann).10. An impossible synthesis? (Richard Normann).11. Positioning our approach (Niklas Arvidsson).Appendix A: A challenge for economic policy.Appendix B: Summary of research on value creation viacoproductive meetings.Appendix C: Useful abbreviations.References.Index.