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ITIL foundation handbook
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Artikel-Nr:
9780113313495
Veröffentl:
2012
Erscheinungsdatum:
31.01.2012
Seiten:
310
Autor:
Claire Agutter
Gewicht:
289 g
Format:
148x111x20 mm
Sprache:
Englisch
Beschreibung:
Now updated in line with the 2011 syllabus, this quick-reference revision guide has been designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.