Kirche ist die Hoffnung der Welt. Doch wie sieht ihre Zukunft aus?In diesem Buch stellen Kirchen ...

In this book leading scholars and practitioners present the latest research and theory in custome...

The importance of service and service quality has been growing in the world economy since the lat...

The advent of the era of 'e-Service,' the provision of services over electronic networks like the...

The advent of the era of 'e-Service,' the provision of services over electronic networks like the...

In their efforts to become more customer-focused, companies everywhere find themselves entangled ...

As machines are trained to "e;think,"e; many tasks that previously required human intelli...

The Handbook of Service Marketing Research brings together an all-star team of leading researcher...

In this book leading scholars and practitioners present the latest research and theory in custome...

As machines are trained to 'think,' many tasks that previously required human intelligence are...