Das Leben könnte so einfach sein, müssten wir uns nicht ständig mit mühsamen Menschen auseinan...

Explains how to: Identify 10 bothersome behaviors and deal successfully with each of themUndersta...

The classic guide to bringing out the best in people at their worst-updated with even more can't-...

The classic guide to bringing out the best in people at their worst-updated with even more can't-...

The international bestseller----more than 500,000 copies sold!With their 1994 international bests...

THE MCGRAW-HILL PROFESSIONAL EDUCATION SERIESThese quick reads, based on McGraw-Hill bestsellers,...

The authors explain how to use sophisticated listening techniques to unlock the doors to others' ...

The classic guide to bringing out the best in people at their worst - updated with even more can'...

Todos conocemos la frase 'el cliente siempre tiene razón', como máxima incontestable a la hora de...

Learn how to disarm problem people, find common ground, and turn conflict into cooperation