“It’s not the magic that makes it work; it’s the way we work that makes it magi...

The former Executive Vice President of Walt Disney World shares indispensible Rules for serving c...

Outstanding leadership is the kind that inspires employees, delights customers, and achieves extr...

Today, consumers have more choice than ever before. It's no longer enough to simply provide a ser...

Executive Career Development Secrets from a Life at Disney......

An exploration of how it’s never too late to get organized.

Career Magic depicts the lessons Lee Cockerell learned during his magical and successfu...

An exploration of how it's never too late to get organized.

From a dusty farm to becoming the senior operations executive for the Walt Disney World Resort, L...

Career Magic depicts the lessons Lee Cockerell learned during his magical and successful career w...

Features 39 essential rules to delivering impeccable service, from the man who ran Disneyland.

Combining business wisdom with insightful and entertaining stories, this book shows us how to bec...