In order to stay competitive, organizations need to continuously improve their processes. The pur...

This handbook's intention is to gather into a single reference the information related to the joi...

Most organizations recognize the impact that both customer and employee satisfaction have on over...

This book explains how an organization can use a management system to both control and improve it...

The public health industry has recognized the value of continuous improvement. Quality Improvemen...

iOrganizations are being called upon to evolve to "e;Organizations of Meaning"e;, where...

This book is intended to help those involved in managing and conducting audits to ISO 9001:2008. ...

iThis book describes a pragmatic set of steps which make it possible for an organization of any...

Internal quality audits can provide an unbiased view of the processes that directly impact the pr...

As organizations strive to remain ahead of the competition, there will inevitably and often come ...

iThe principles of Six Sigma are being used in nearly every industry to reduce waste and improv...

In a post-pandemic world, amid environmental crises, and advances in technology, the dynamics of ...