Understanding the global hotel business is not possible without paying specific attention to hote...

Customer satisfaction and loyalty in the tourism sector is highly dependent upon the behaviours o...

Customer satisfaction and loyalty in the tourism sector is highly dependent upon the behaviours o...

Understanding the global hotel business is not possible without paying specific attention to hote...

Research delivers a multitude of approaches to value creation, represented here as a set of defin...

This book presents techniques that reflect the vast and varied experience of the authors. They ha...

This book will be a major resource for all academic researchers and practitioners interested in i...

This new edition incorporates studies carried out since the first edition published, as well as i...

Customer satisfaction and loyalty in the tourism sector is highly dependent upon the behaviours o...

Understanding the global hotel business is not possible without paying specific attention to h...

Modern consumers are being bombarded with in-formation from every angle. They can't handle it and...