The notion of "e;Quality"e; in business performance has exploded since the publication of...

The business, commercial and public-sector world has changed dramatically since John Oakland wrot...

Another new book in the popular and original series of pictorial guides - John Oakland cuts throu...

Contemporary Britain is the latest book from the bestselling author of British Civilization and A...

Total Organizational Excellence: Achieving world-class performance sets down an implementation fr...

Organizations in the construction industry struggle with three key issues: quality management or ...

British Civilization: A Student's Dictionary is an invaluable reference guide to the British way ...

A convergence of lean management and quality management thinking has taken place in organizations...

The notion of 'Quality' in business performance has exploded since the publication of the first e...

Thoroughly updated and revised, the ninth edition of the highly regarded British Civilization: An...

Provides a succinct guide and easy access, in dictionary form, to selected central British instit...

Contemporary Britain is the latest book from the bestselling author of British Civilization and A...