ICT is improving governments’ capacity to provide a wide array of innovative services that ben...

Knowledge Management (KM) encompasses a wide range of tools and methods that are at the heart of ...

In the last few years, knowledge management practices have evolved in organizations. The introduc...

The goal of this book is to provide a comprehensive, multi-dimensional approach to research and p...

The goal of this book is to provide a comprehensive, multi-dimensional approach to research an...

Modern Twenty-First Century organizations are continuously evolving in a complex, highly competit...

Information and communication technology (ICT) is permeating all aspects of service management; i...

Information and communication technology (ICT) is permeating all aspects of service management; i...

The goal of this book is to provide a comprehensive, multi-dimensional approach to research an...