This book provides a complete overview of timeshare development and operation models. The auth...

A comprehensive and wide-ranging introduction to operational hotel management, this textbook brin...

'Business Development in Licensed Retailing: a unit manager's guide' details the indispensable sk...

Organization Behaviour for Leisure Services provides the reader with the conceptual tools necessa...

Hospitality: a social lens follows on from the unique contribution made by In Search of Hospit...

'In Search of Hospitality' is a unique contribution to the study of hospitality, exploring the pr...

A comprehensive and wide-ranging introduction to operational hotel management, this textbook brin...

A concise, practical guide that provides the skills and knowledge for current and future managers...

'Hospitality Retail Management' provides students and managers with a practical guide to managing...

Presenting expert-led discussion of a range of themes and topics, Prejudice and Discrimination in...

This book critically explores conflict and hostility in a range of hospitality settings and from ...

'Empowerment: HR strategies for service excellence' shows managers and students the importance of...