Reimagining the Future Public Service Workforce
Beschreibung:
Helen Dickinson is Associate Professor Public Service Research and Director of the Public Service Research Group at the School of Business, University of New South Wales, Canberra. Her expertise is in public services, particularly in relation to topics such as governance, leadership, commissioning and priority setting and decision-making. Helen has published sixteen books and over fifty peer-reviewed journal articles on these topics and is also a frequent commentator within the mainstream media. She is co-editor of the Journal of Health, Organization and Management and Australian Journal of Public Administration. In 2015 Helen was made a Victorian Fellow of the Institute of Public Administration Australia and she has worked with a range of different levels of government, community organisations and private organisations in Australia, UK, New Zealand and Europe on research and consultancy programmes.
Catherine Needham is Professor of Public Policy and Public Management at the University of Birmingham. She is based at the Health Services Management Centre, developing research around social care and policy innovation. She also works with the University's Public Services Academy, researching new approaches to public service workforce development.This book investigates the professional needs and training requirements of an ever-changing public service workforce in Australia and the United Kingdom. It explores the nature of future roles, the types of skills and competencies that will be required and how organisations might recruit, train and develop public servants for these roles.
Leading international research - practitioners make recommendations for how local organisations can equip future public servants with the skills and professional capacities for these shifting professional demands, and the skillsets they will require.
Drawing on ideas that have been developed in the Australian and UK context, the book delves into the major themes involved in re-imagining the public service workforce and the various forms of capacities and capabilities that this entails. It then explores delivery of this future vision, and its implications in terms of development, recruitment and strategy.Part 1: Setting the Scene.- Chapter 1. Introduction: imagining the future public service workforce.- Part 2: Major themes in reimagining the public service workforce.- Chapter 2. Boundary Challenges and the work of boundary spanners.- Chapter 3. Supporting Capacities of Public Servants Facing Emotional Labor Demands.- Chapter 4. Narratives and Storytelling.- Chapter 5. Design matters: the implications of design thinking and practice for future public service workforce skills and culture.- Chapter 6. More rave than waltz - why the complexity of public service means the end for hero leadership.- Chapter 7. Empathy, Ethics and Efficiency: 21st century capabilities for public managers.- Part 3: Developing the future public service workforce.- Chapter 8. Developing and recruiting the future public servant.- Chapter 9. Creating a diverse workforce.- Chapter 10. Conclusions.