Modern Hotel Operations Management

Michael Chibili, Shane de Bruyn, Latifa Benhadda, Conrad Lashley, Saskia Penninga, and Bill Rowson are all teachers with years of experience at the Stenden Hogeschool Leeuwarden, Netherlands

The first edition of Modern Hotel Operations Management is a comprehensive and wide-ranging introduction in operational hotel management. The book merges notions from business administration, management and socially responsible entrepreneurship into a complete overview of this discipline.Why Modern Hotel Operations Management? * Complete and accessible standard reference work; * connects different disciplines; * comes with valuable online extra's.Modern Hotel Operations Management provides an essential, comprehensive framework for the understanding of hotel operations management within the context of contemporary issues. It discusses relevant subjects, such as socially responsible entrepreneurship, interculturalism, marketing, facility management, social media and new business models. The clear language, straightforward explanations and lively character make this an appealing textbook. Modern Hotel Operations Management is also available as an e-book.Online supportThe accompanying website offers students tests, a definition trainer, glossaries and PowerPoints to practice and expand their knowledge of the theory. For teachers several PowerPoints, teaching notes and Toets-op-Maat are made available. About the authorsMichael Chibili, Shane de Bruyn, Latifa Benhadda, Conrad Lashley, Saskia Penninga en Bill Rowson are all teachers with years of experience at the Stenden Hogeschool.

1. The Hospitality Industry - Past, Present and Future 2. Rating Systems and the Structure of the Hospitality Industry 3. Hotel Management - Viewed from Above 4. The Rooms Department 5. The Food and Beverage Department 6. Hospitality Human Resource Management 7. Marketing for the Hospitality Industry 8. Financial Control and the Accounting Department 9. Facility Engineering and Maintenance 10. Managing Safety and Security Issues 11. Managing Hospitality Services 12. Conceiving Hospitality Processes 13. Designing Hospitality Processes 14. Delivering Hospitality Services 15. Managing Change in the Hospitality Industry 16. Managing Quality in the Hospitality Industry