The processing of operations at the counter of Microfinance Institutions

Mbouombouo Ndam, JosephHolder of a Master's degree in banking, money and international finance from the Institute of International Relations of Cameroon and a PhD in financial and banking management. Consultant in banking and microfinance within the firm UFINA, of which he is the director. Lecturer in banking techniques in Rwandan and Burundian universities.

In a context of intense competition and having to satisfy a clientele that is increasingly demanding comprehensive banking services, microfinance institutions are faced with a shortage of staff capable of responding effectively to these challenges. Generally speaking, the banking operations that MFIs are obliged to offer their clients require specific knowledge that agents generally lack in the absence of adequate training or prior professional experience. This book is a true operational guide, allowing microfinance agents not only to understand the sector in which they work, but also to have a knowledge of the legal contours of the various counter operations and, above all, to master the steps for safe and profitable execution. Given the impact of service quality on client loyalty, we can only welcome this initiative and hope that it will be followed by other booklets on other areas of microfinance activity.