Keys to Job Satisfaction of Nursing Officers in Government Hospitals

Sridharan, Sathasivam
Dr. S Sridharan has Masters and a Doctorate Degree in Medical Administration, Commonwealth Executive MBA and also PG Diplomas in Healthcare Management. He is the Director of Healthcare Quality and Safety of Ministry of Health, Sri Lanka. Also carried out several researches in health management especially related to health care quality and safety.

Staff-perceived quality of care is influenced by staff job satisfaction. Employee perceptions of the working environment have a positive impact on customer-perceived service quality in health care service. Such impact is particularly important in government hospitals, where patients have a long-term relationship with staff and could be vulnerable to poor quality of care. In any type of hospital, nursing personnel constitute the largest proportion of the hospital staff. For this reason alone, priority for the study of nurses could be justified. It is important to find out whether the environment of an organization (Central Ministry and Provincial Ministry hospitals) plays an important role in determining the job satisfaction of Nursing Officers. Likewise, socio-demographic factors such as age, gender, marital status, seniority etc, too, play an important role in determining the job satisfaction of a Nursing Officers.