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Employee Perception and Customer Satisfaction
A Study of Selected Indian Universal Banks
Paperback
Print on Demand | Lieferzeit: Print on Demand - Lieferbar innerhalb von 3-5 Werktagen I
Artikel-Nr:
9783659477713
Veröffentl:
2014
Einband:
Paperback
Erscheinungsdatum:
02.09.2014
Seiten:
152
Autor:
Gagandeep Kaur
Gewicht:
244 g
Format:
220x150x10 mm
Sprache:
Englisch
Beschreibung:
Dr. Gagandeep kaur is a assistant professor in the Department of Commerce, MCM DAV College for Women, Chandigarh, India. She has a Ph.D. degree in banking, which she earned from the Guru Nanak Dev University, Amritsar.Her research interest includes banking, finance, business ethics and marketing.
Universal Banking refers to financial intermediaries offering a wide range of banking and financial services under one roof. It is a one-stop super market for both wholesale and retail services. It is a combination of commercial banking, investment banking, insurance and various other activities. This book has been written in very simple and easily understandable manner with relevant quoted references from earlier researchers in this field. It can help the readers as they can update their knowledge regarding factors influencing the customers and employees satisfaction level.