Managing Corporate Change

Klaus Doppler ist selbstständiger Organisations- und Managementberater in München. Er ist Experte im Bereich des Change Management und Mitherausgeber der Zeitschrift 'Organisationsentwicklung'. Buchveröffentlichungen.

Part I Scenario for the Future Chapter 1 Today's Situation, Tommorrow's Prospects 3 Warning Signals .................. . 3 Structural condition no. 1: reduced time resources 4 Structural condition no. 2: reduced financial resources 5 Structural condition no. 3: dramatic increase in complexity 8 The new challenges 11 Darwin rules ......................... . 18 Chapter 2 Organization: Design for Change 23 New tasks - new structures ... 23 The perfect model: the network . 24 Structural principle: process chains 24 Quantum leap to the third millennium 26 Wanted: motivation and identification 27 Corporate culture: five key factors 29 Survival strategy and safeguarding the future 31 Chapter 3 Leadership: the Manager's New Role 33 Management yesterday - management tomorrow 33 Changing the emphasis 33 Management redefined ..... 34 A profession: manager of change 35 Profiling what's needed for the future 38 Contenta r From dignitary to players' coach ......... . 40 The strategic bottleneck in management capacity 42 Part II Designing Change: Basic Principles 45 Chapter 1 The (Psycho)Logical Basis For Failure 47 Cold start ............. . 47 All things good come from above . 49 The "not invented here" syndrome 50 The wrong question ....... . 50 The solution is part of the problem 51 The human image and the organizational model 51 Outlining what's needed and appealing for behavior to match 52 Playing it down - or the truth by installments 53 Dramatizing - or the business of fear ..... 53 Isolated solutions . . . . . . . . . . . . . . . .. 54 Juggling with names - or the "hidden agenda" 56 The credibility gap . . . . . . . . . . . . . . . .

The book demonstrates how organization processes have to be carried out

1 Today's Situation, Tommorrow's Prospects.- 2 Organization: Design for Change.- 3 Leadership: the Manager's New Role.- 1 The (Psycho)Logical Basis For Failure.- 2 Key Factors for Successful Action.- 3 Phases of the Process and Their Pitfalls.- 4 Leadership in Transition.- 5 Hierarchy and Power: Enemies of Change?.- 6 Charter for Managing Change.- 1 Tools and Procedures of Corporate Development.- 2 Organizational Diagnosis.- 3 Management by Agreed Targets.- 4 Facilitating processes.- 5 Personal Feedback.- 6 Process-Oriented Project Management.- 7 Dealing with Resistance.- 8 Handling Communication.- 9 The Art of Designing Workshops.- 10 Conflict Management.- 11 Changing a Company's Culture.- 12 Performance Improvement.- 13 Coaching.- 14 Criteria for Successful Management.- 15 Qualifications for Managing Change.- Outlook and Prospects.- Acknowledgments.