The Service Model Navigator

Strategies for innovative business models in public administration.Innovation in business models has long been a cornerstone in the private sector, and now, its adoption is gaining momentum in the public sector. Leading this transformation, Kuno Schedler and Ali A. Guenduez present their groundbreaking work, adapting the globally recognized Business Model Navigator to the public sector: The Service Model Navigator.

1 What are service models, and what do they bring to the public sector? 82 Typology of service models in the public sector 25The state as activator 31A1 Contracting out 32A2 Crowdsourcing 36A3 Developer platform 40A4 Fractional ownership 44A5 Service platform 48A6 Orchestration 52A7 Self­service 56The state as service provider 61B1 Add­on 62B2 Barter 66B3 Digitalization 70B4 Experience selling 74B5 Quality variants 78B6 Lock­in 82B7 Mass personalization 86B8 Object self­service 90B9 Open source 94B10 Outsourcing 98B11 Rent instead of buy 102B12 Service provider 106B13 Sensor as a service 110B14 Shop in shop 114B15 One­stop shop 118B16 Guaranteed availability 122The state as funder 127C1 Guarantee 128C2 Impact funding 132C3 Seed money 136C4 Development loan 140C5 Subsidy 144C6 Voucher 148C7 Foregone revenue 152The state as guardian of public goods 157D1 Concession 158D2 License 162D3 Permit 166D4 Register 170D5 Regulation 174D6 Sanction 178The state as revenue shaper 183E1 Auction 184E2 Crowdfunding 188E3 Flat rate 192E4 Leverage customer data 196E5 Revenue sharing 200E6 Sell your network 204E7 Tax­financed service 208E8 Trash to cash 212E9 User pays 2163 Designing innovative service models 2204 Combining service models into more complex arrangements 2305 What comes after design? Implementation! 238Endnotes 242Literature 243Figures 255Tables 255Impressum 256