Proceedings of the 12th European Conference on eGovernment : ECEG 2012

These proceedings represent the work of authors at the 12th European Conference on e-Government (ECEG 2012).

The Conference this year is being hosted by the Institute of Public Governance and Management, ESADE Barcelona, Spain. The Conference Chair is Dr Tamyko Ysa, and the Programme Chair is Dr Mila Gascó, both from the Institute of Public Governance and Management, ESADE.

The opening keynote address is given by Àlex Pèlach who is Director General, Head Office of Processes and E-Administration for the Autonomous Government of Catalonia. The topic of this presentation is “E-Simplicity”. The second day of the conference is opened by Miguel A. Amutio, Directorate General of Administrative Modernization, Processes and Promotion of E-Administration at the Spanish Ministry of Finance and Public Administration.

ECEG brings together practitioners, Government officials and researchers in the area of e-Government from around the world. Participants are able to share their research findings and explore the latest developments and trends in the field which can then be disseminated in the wider community.

With an initial submission of 228 abstracts, after the double blind, peer review process there are 94 academic papers, 8 PhD papers, 5 Work-in-Progess papers and 6 non-academic papers published in these Conference Proceedings. These papers represent research from more than 40 countries including Australia, Austria, Belgium, Boznia and Herzogovena, Canada, Costa Rica, Croatia, Eygpt, Estonia, Finland, Germany, Ghana, Greece, India, Iraq, Ireland, Italy, Jordan, Latvia, Lithuania, Luxembourg, Malaysia, Mexico, Morocco, Portugal, Republic of Macedonia, Romania, Saudi Arabia, Serbia, Slovenia, South Africa, South Koriea, Spain, Sweden, Switzerland, Taiwan, Tanzania, Thailand, The Netherlands, Turkey, United Arab Emirates, UK, USA and Zimbabwe. This will ensure a very interesting two days.

Selected papers will be published in special issues of the Electronic Journal of e-Government (ejeg.com ) and the Journal of E-Government Studies and Best Practices.

I hope that you have a stimulating conference, and enjoy your time in Barcelona.

Mila Gascó

Programme Chair

June 2012

These proceedings represent the work of authors at the 12th European Conference on e-Government (ECEG 2012).

The Conference this year is being hosted by the Institute of Public Governance and Management, ESADE Barcelona, Spain. The Conference Chair is Dr Tamyko Ysa, and the Programme Chair is Dr Mila Gascó, both from the Institute of Public Governance and Management, ESADE.

The opening keynote address is given by Àlex Pèlach who is Director General, Head Office of Processes and E-Administration for the Autonomous Government of Catalonia. The topic of this presentation is “E-Simplicity”. The second day of the conference is opened by Miguel A. Amutio, Directorate General of Administrative Modernization, Processes and Promotion of E-Administration at the Spanish Ministry of Finance and Public Administration.

ECEG brings together practitioners, Government officials and researchers in the area of e-Government from around the world. Participants are able to share their research findings and explore the latest developments and trends in the field which can then be disseminated in the wider community.

With an initial submission of 228 abstracts, after the double blind, peer review process there are 94 academic papers, 8 PhD papers, 5 Work-in-Progess papers and 6 non-academic papers published in these Conference Proceedings. These papers represent research from more than 40 countries including Australia, Austria, Belgium, Boznia and Herzogovena, Canada, Costa Rica, Croatia, Eygpt, Estonia, Finland, Germany, Ghana, Greece, India, Iraq, Ireland, Italy, Jordan, Latvia, Lithuania, Luxembourg, Malaysia, Mexico, Morocco, Portugal, Republic of Macedonia, Romania, Saudi Arabia, Serbia, Slovenia, South Africa, South Koriea, Spain, Sweden, Switzerland, Taiwan, Tanzania, Thailand, The Netherlands, Turkey, United Arab Emirates, UK, USA and Zimbabwe. This will ensure a very interesting two days.

Selected papers will be published in special issues of the Electronic Journal of e-Government (ejeg.com ) and the Journal of E-Government Studies and Best Practices.

I hope that you have a stimulating conference, and enjoy your time in Barcelona.

Mila Gascó

Programme Chair

June 2012