Beat the Cuts
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Beat the Cuts

How to Improve Public Services and Easily Cut Costs
 Ebook
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ISBN-13:
9781907722905
Einband:
Ebook
Seiten:
158
Autor:
Rob Worth
eBook Typ:
Adobe Digital Editions
Kopierschutz:
Adobe DRM [Hard-DRM]
Sprache:
Englisch
Beschreibung:

While the public sector is faced with axing services to save billions and deliver 25% - 40% budget cuts, there are organisations that are not only saving services but improving them and massively cutting costs as a result. Public sector leaders are currently weighing up heart-wrenching decisions to slash public services. This book shows that these dilemmas can be avoided. With no complex change programmes, expensive IT projects or extended training courses, this book describes a simple but effective method. It starts with the key questions and actions that will overcome resistance to change, enthuse staff and get concrete results in weeks. One government department, described in the book, discovered how to remove 52% of the calls to its new contact centre, eliminate 91% of its process steps and drastically improve service to its users. A 25% - 40% cut in budget is easy when you know how. If you are involved in the public sector and don't want to see services decimated, this is a must read book.
While the public sector is faced with axing services to save billions and deliver 25% - 40% budget cuts, there are organisations that are not only saving services but improving them and massively cutting costs as a result. If you are involved in the public sector and don't want to see services decimated, this is a must read book.
How to improve public services and easily cut costs. While the public sector is faced with axing services to save billions and deliver 25% - 40% budget cuts, there are organisations that are not only saving services but improving them and massively cutting costs as a result. Public sector leaders are currently weighing up heart-wrenching decisions to slash public services. This book shows that these dilemmas can be avoided. With no complex change programmes, expensive IT projects or extended training courses, this book describes a simple but effective method. It starts with the key questions and actions that will overcome resistance to change, enthuse staff and get concrete results in weeks. One government department, described in the book, discovered how to remove 52% of the calls to its new contact centre, eliminate 91% of its process steps and drastically improve service to its users. A 25% - 40% cut in budget is easy when you know how. If you are involved in the public sector and don't want to see services decimated, this is a must read book. BeatTheCuts.com
Introduction
Fundamental Ideas
1 Improving service cuts cost
2 Customer provides the reason
3 Appreciation for a system
4 Understanding variation
5 Flow and pull
6 Problem solving with HELP

People
7 Good culture comes from good work
8 People want to do a good job
9 Real motivation comes from within
10 The waste of staff potential
11 Job roles must change

Systems in Practice
12 Management traps
13 Flow versus scale
14 Not all work is valid
15 Measures drive behaviour
16 Behavioural pressures
17 Transactional services

Complex Human Services
18 Beyond transactions
19 Inside in
20 Follow the customer

Take Action
21 Create your own models
22 Subtle interventions
23 Start today

Afterword

Find out more

Bibliography

About the author

Acknowledgements

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