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Artikel-Nr:
9781905665518
Veröffentl:
2007
Einband:
Paperback
Erscheinungsdatum:
10.10.2007
Seiten:
260
Autor:
Nick Drake-Knight
Gewicht:
332 g
Format:
216x140x14 mm
Sprache:
Englisch
Beschreibung:
Quality of service is essential in the retail industry, if customers are to return time after time. This book sets out the "Continue and Begin" method of training for quality, using anonymous shoppers to observe staff in action. It explains how to motivate people and help them to improve, to achieve consistent high quality service across all branches of a company.