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Managing the Monkey
How to Defuse the Conflicts That Can Lead to Violence in the Workplace
Vorbestellbar | Lieferzeit: Vorbestellbar I
Artikel-Nr:
9781899398027
Veröffentl:
1999
Seiten:
148
Autor:
Mark Dawes
Gewicht:
294 g
Format:
229x151x5 mm
Sprache:
Englisch
Beschreibung:
One in five workers are violently attacked or abused at work every year. This guide shows how to prevent conflict escalating out of control when dealing with angry customers, patients and clients, and, if it's too late for that, how to handle even the most frightening of situations safely.