Itsm Iron Triangle

Jared Carstensen is an internationally recognised and renowned information security specialist working for Deloitte & Touche. He is a certified industry professional by the International Information Systems Security Consortium (ISC)2, Information Systems Audit and Control Association (ISACA), British Standards Institute (BSI), Cloud Security Alliance (CSA), City & Guilds, and the NCC (UK). Jared has contributed and led projects for numerous Fortune 500 companies, government and state bodies, financial institutions, large multinationals, intelligence and law enforcements bodies, and blue-chip firms around the world. These include projects in Ireland, the United Kingdom, the United Arab Emirates, Nigeria, South Africa and the United States. Jared has also led a number of highly complex flagship projects in West Africa, South Africa and the United States. He regularly contributes as a member of the following organisations - International Information Systems Security Consortium (ISC)2, Information Systems Audit and Control Association (ISACA), the British Standards Institute (BSI), and Standards.org. Jared has been a featured speaker at numerous international events on security and best-practice related topics, and was selected as a member of the IT Governance Expert Panel (10+ Domains) and an advisory panel member for Standards.org. || JP Morgenthal is one of the world's foremost experts in IT strategy and Cloud Computing. He has been applying technology solutions to complex business problems for more than 25 years. He is a respected author and is the Lead Cloud Computing Editor for InfoQ. JP is also President of the Cloud Security Alliance Washington DC, USA Chapter. || Bernard Golden is the CEO of HyperStratus, a Silicon Valley Cloud Computing consultancy which works with clients throughout the world. Bernard is the Cloud Computing Advisor for CIO Magazine and an award-winning blogger. He has been described as a Top 100 'Most Powerful Voice' in security. He is a well-known writer and speaker on Cloud Computing.

When your project is people-dependent, how do you get their buy in?Attitudes and behavior are the biggest barriers to making changes within organizations. IT process implementation is no different. How do you do it? What is the key? What are the pitfalls?Meet Chris. Chris is assigned a seemingly impossible task - a problem that many previous project managers couldn't fix. Will Chris go their way and be 'given the opportunity to be more successful elsewhere' - or achieve the objectives and impress the company leadership?For this project to be successful, Chris needs to change the way colleagues and superiors approach the problem. Learn from the successes - and mistakes - as you join in the search for workable solutions and attempts to bring colleagues and superiors on board.This innovative work of fiction demonstrates how ITIL best practice can ensure the success of your IT process implementation projects. Based on real-life up-to-date situations, it offers vital strategies to implement the most important aspects of ITIL into your business and to tailor them to your organization's particular needs.About the authorDaniel McLean has worked in IT for more than 20 years, and for more than ten years has been designing, implementing and operating processes to support ITSM. His work focuses on bringing the best practices from the ITSM Standards into practical operational processes that are tailored to the needs of the particular organization. Daniel has developed and delivered customized ITIL courseware to a number of organizations and was a peer reviewer during the development of the OGC ITIL v3 Service Strategy element of the ITIL framework. He holds many honors in IT and related areas.This book will transform your ITIL management processes!

Introduction Chapter 1: Change in Assignment Chapter 2: Into the Fire Chapter 3: Turning up the Heat Chapter 4: Searching for the Right Place to Start Chapter 5: Investigating the Wetware Chapter 6: Managing Service Outages Chapter 7: Time to Refocus Chapter 8: The Five Questions Chapter 9: What is that Light at the End of the Tunnel? Chapter 10: Not Everyone likes Answers Chapter 11: Why Service Outages are like Dandelions Chapter 12: When No One is Around Chapter 13: The Right Thing the Wrong Way Chapter 14: Going Through them Changes Chapter 15: Some Fingers Point and Some Hands Clap Chapter 16: What Have you Done for me Today? ITG Resources