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Autor: Lee Cockerell
ISBN-13: 9781781251225
Einband: Taschenbuch
Seiten: 189
Gewicht: 229 g
Format: 216x136x20 mm
Sprache: Englisch

The Customer Rules

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Lee Cockerell has spent his entire career in the hospitality industry. He spent eight years with Hilton Hotels, and seventeen with Marriotts Corporation, before joining Disney in 1990 to open Disneyland Paris. Since leaving Disneyland in 2006, he has published a book, Creating Magic, on leadership and excellence in customer service, and consults on issues such as customer service for organisations such as the Disney Institute.
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Features 39 essential rules to delivering impeccable service, from the man who ran Disneyland.
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39 essential rules to delivering impeccable service - from the man who ran Disneyworld.
Autor: Lee Cockerell
Lee Cockerell has spent his entire career in the hospitality industry. He spent eight years with Hilton Hotels, and seventeen with Marriotts Corporation, before joining Disney in 1990 to open Disneyland Paris. Since leaving Disneyland in 2006, he has published a book, Creating Magic, on leadership and excellence in customer service, and consults on issues such as customer service for organisations such as the Disney Institute.

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Autor: Lee Cockerell
ISBN-13 :: 9781781251225
ISBN: 1781251223
Erscheinungsjahr: 07.03.2013
Verlag: Profile Books
Gewicht: 229g
Seiten: 189
Sprache: Englisch
Sonstiges: Taschenbuch, 216x136x20 mm