Incorporating AI Technology in the Service Sector

Maria José Sousa (PhD in Management) is a university professor with habilitation and a research fellow at ISCTE/Instituto Universitário de Lisboa, Portugal. Her research interests currently are public policies, information science, and innovation and management issues. She is a bestselling author of books on research methods, ICT, and people management and has co-authored over 100 articles and book chapters and published in several scientific journals (i.e., Journal of Business Research, Information Systems Frontiers, European Planning Studies, Systems Research and Behavioral Science, Computational and Mathematical Organization Theory, Future Generation Computer Systems, and others). She has also organized peer-reviewed international conferences and is a guest editor of several special issues from Elsevier and Springer publications. She has coordinated several European projects of innovation and is also an external expert of COST Association (European Cooperation in Science and Technology) and is former President of the ISO/TC 260-Human Resources Management, representing Portugal in the International Organization for Standardization.

Examines in depth how AI innovation is creating knowledge, improving efficiency, and elevating quality of life for millions of people and how it applies to the service industry. It addresses advances, issues, and challenges of diverse service areas, including healthcare, mental health, management, learning and education, and others.

Introduction 1. Digital Transformations: Artificial Intelligence in the Services Sector 2. Global Innovation Policies: Framework for Developing an Innovative Culture Based on Artificial Intelligence 3. Knowledge Representation of Innovations in Learning Processes and Educational Policies: Infusing Artificial Intelligence and Blockchain Powers 4. Life Sciences Industry Blockchain Value Management, Investments, and Finance Impact Assessment: Global Questionnaire Survey of 1,524 Industry Professionals and Executives 5. The Commercial Relationship Between Universities and SMEs within the Big Data Sector: A Review of the Literature 6. Social Analytics and Artificial Intelligence in Tax Law 7. Is the Intelligent Participatory Budget (i-PB) the Next Generation of Democracy and Governance? 8. Artificial Intelligence and Healthcare Connection: A State-of-the-Art Discussion Among Academics and Practitioners 9. People Analytics and the COVID-19 Pandemic: How Empathy and Privacy Turned Out the Hot Topics 10. Paradigm Shift in Higher Education Model by Using Artificial Intelligence: Challenges and Future Perspectives in India and Oman 11. Machine Learning for Mental Health: Focus on Affective and Non-Affective Psychosis 12. Artificial Intelligence, Education, and Digital Economy in India 13. Artificial Intelligence and Clinical Decision-Making in Emergency Surgery: A Research Protocol. 14. Open Innovation in Healthcare During the COVID-19 Pandemic: The Case of 3d-Printed Venturi Valves 15. Organizational Change towards Servitization: Guiding Manufacturing Firms Through the Digital Transformation Process 16. Business Planning and Artificial Intelligence: Opportunities and Challenges for Accounting Firms in a Human-Centered Perspective