The Mistakes That Make Us

Mark Graban is an internationally-recognized consultant, author, speaker, blogger, and entrepreneur. He specializes in Lean management, continuous improvement, statistical methods, and people-centered leadership to cultivate psychological safety and employee engagement, working with leaders at all levels in various industries.He has authored several books, including "Measures of Success," "Lean Hospitals," "Healthcare Kaizen," and "Practicing Lean." His latest book is "The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation" (June 2023). He founded and manages LeanBlog.org and hosts podcasts including "Lean Blog Interviews" and "My Favorite Mistake. Mark is also a "LinkedIn Top Voice."Working independently since 2010, Mark often partners with other consulting groups on larger engagements. Mark is also a Senior Advisor to the technology and software company KaiNexus and has a small equity stake.Mark earned a Bachelor of Science in Industrial Engineering (BSIE) from Northwestern University. He also earned a Master of Science in Mechanical Engineering (MSME) and a Master of Business Administration (MBA) as a Fellow in the MIT Sloan Leaders for Global Operations Program at the Massachusetts Institute of Technology.

We all make mistakes. What matters is learning from them as individuals, teams, and organizations. A culture of learning from mistakes spurs improvement, innovation, and better business results.The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation is an engaging, inspiring, and practical book by Mark Graban that presents an alternative approach to mistakes. Rather than punishing individuals for human error and bad decisions, Graban encourages us to embrace and learn from them, fostering a culture of learning and innovation.Mistakes cannot be prevented by proactively firing mistake-prone people - because that's all of us.Sharing stories and insights from his popular podcast, "My Favorite Mistake," along with his own work experiences, Graban shows how leaders can cultivate a culture of learning from mistakes. Including examples from manufacturing, healthcare, software, and two whiskey distillers, the book explores how organizations of all sizes and industries can benefit from this approach. You'll read stories from leaders at Toyota, the technology company KaiNexus, along with former U.S. Representative Will Hurd, Kevin Harrington from "Shark Tank," and many others.The book also shares compelling examples of the power of iterating our way to success. Graban suggests we shift the thinking from "fail early, fail often" to "make small mistakes early, learn, adjust, and succeed." Or, more succinctly, "small mistakes can lead to success."In the book, you'll find practical guidance on adopting a positive mindset towards mistakes. It teaches you to acknowledge and appreciate them, working to prevent them while gaining knowledge from the ones that occur. Additionally, it emphasizes creating a safe environment to express mistakes and encourages responding constructively by emphasizing learning over punishment.Speaking up about mistakes isn't a matter of character or courage; it's a function of the workplace culture.Developing a culture of learning from mistakes through psychological safety is essential for effective leadership and organizational success. Leaders must lead by example by admitting mistakes and reacting well when employees do the same. Instead of pushing people to be courageous, leaders reduce the risk of speaking up.Psychological safety helps people feel comfortable speaking up; we get action and improvement when we use effective problem-solving and mistake-proofing methods.The Mistakes That Make Us is a must-read for anyone looking to create a stronger organization that produces better results, including lower turnover, more improvement and innovation, and better bottom-line performance. Whether a startup founder or an aspiring leader in a larger company, this book will inspire you to lead with kindness and humility and show you how learning from mistakes can make things right.