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Performance Consulting: A Strategic Process to Improve, Measure, and Sustain Organizational Results
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Artikel-Nr:
9781626562295
Veröffentl:
2015
Erscheinungsdatum:
01.06.2015
Seiten:
312
Autor:
Dana Gaines Robinson
Gewicht:
466 g
Format:
233x155x19 mm
Sprache:
Englisch
Beschreibung:
Dana Gaines Robinson is the founder and former president of Partners in Change, Inc.. Along with James C. Robinson she is the author of multiple books, including Strategic Business Partner. James C. Robinson is the former chairman of Partners in Change, Inc.. Along with Dana Gaines Robinson he are the authors of multiple books, including Strategic Business Partner. Jack J. Phillips is chairman of the ROI Institute. Along with Patricia Pulliam Phillips he is the author of numerous books, including Show Me the Money. Patricia Pulliam Phillips is president and CEO of the ROI Institute. Along with Jack J. Phillips she is the author of numerous books, including Show Me the Money. Dick Handshaw is chairman of Handshaw, Inc., and the author of Training That Delivers Results.
In America, organizations spend $175 billion in training initiatives and more than $500 billion in human resource solutions every year yet often have little to show for it. One reason is that people "jump to solutions" before they identify the causes of the problem. Performance consultants are effective because they partner with clients to clarify business goals and determine root causes for gaps between desired and current results. Only then are specific solutions agreed upon and implemented.
List of Figures List of Tables Preface Introduction: Stop Jumping to Solutions and Make Performance Your Business! 1 Performance Consulting: The Process 2 Performance Consulting: The Mental Model and Logic 3 Build Client Partnerships 4 Identify Strategic Opportunities Reactively 5 Identify Strategic Opportunities Proactively 6 Define the SHOULDs 7 Assess the IS 8 Identify CAUSEs and Select Solutions 9 Alignment and Measurement Model 10 Develop and Implement the Measurement Plan 11 Determine Return on Investment (ROI) 12 Report Results and Develop Plans for Sustaining Results Conclusion: Commit Now to Make Performance Your Business Performance Consulting and Measurement Toolkit Glossary References Index About the Authors