Managing Generation Z

Robin Paggi is the training and development specialist at Worklogic HR, a human resources outsourcing company. She is also a certified professional coach and provides individual counseling to supervisors and employees who need to improve their supervisory and communication skills. Paggi has a BA in communications, an MA in communication studies, and an MA in interdisciplinary studies with a concentration in human resource development. She has professional certifications in human resources, training, coaching, industrial and organizational psychology, conflict resolution, investigations, emotional intelligence, and administering the Myers-Briggs and DiSC personality assessments.

Expert advice on attracting, training, managing, retaining, and succeeding with America's newest generation of hard-working, tech-savvy employees.A new generation is entering the American workforce--Gen Z, the age cohort born after 1996. Having grown up with smartphones, social media, emoji-speak, helicopter parenting, and no expectation of privacy, Gen Z has a unique culture and working style that can be baffling to their Millennial, Gen X, and Baby Boomer managers.
In Managing Generation Z, Robin Paggi, a veteran HR manager, and Kat Clowes, an educational consultant who has worked with hundreds of Gen Z'ers, join forces to give employers and managers a practical, easy-to-understand guide to the new generation defining the future of work. Based on Clowes's in-depth knowledge of Gen Z habits and Paggi's real-world experience of how generational miscommunications can cause expensive personnel problems, Managing Generation Z gives managers at all levels a plan for getting quality work from Gen Z employees while avoiding cultural clashes at the office.
Gen Z is highly educated, extraordinarily tech-savvy, eager to meet expectations, and loyal to employers, but many Gen Z workers have never been trained in the basics of professionalism, workplace communication, and the unwritten social rules older generations instinctively expect. Managing Generation Z teaches managers how to bridge the communication styles between Gen Z and older colleagues, how to train Gen Z staff to make work objectives clear, and how to evaluate and correct Gen Z employees so they will listen, accept, learn, and improve.
Like having an expert HR manager at your fingertips, Managing Generation Z is essential reading for both front-line supervisors and C-level executives who want to get the most from the newest generation in the workforce.

Preface
Introduction
Chapter 1: How To Attract Gen Z Applicants And Why You Want To
Chapter 2: How To Set Them Up For Success
Chapter 3: Teach Your Employees Well
Chapter 4: Getting Results From The People You Manage
Chapter 5: Harassment And Discrimination
Chapter 6: Mental And Physical Health
Conclusion