It’s the Way You Say It

NEW EDITION, REVISED AND UPDATEDSpeak Your Mind Effectively!The best, most direct way to convey your intelligence, expertise, professionalism, and personality to other people is through talking to them. But most people have no idea what they sound like. And even if they do, they don’t think they can change it. It’s the Way You Say It is a thorough, nuts-and-bolts guide to becoming aware and taking control of how you communicate with others.Dr. Carol Fleming provides detailed advice and scores of exercises for• Understanding how others hear you• Dealing with specific speech problems• Varying your vocal patterns to make your speech more dynamic• Using grammar and vocabulary to increase your clarity and impact• Reinforcing your message with nonverbal cues• Conquering stage frightAn entire section of the book focuses on communication issues in the workplace—interviews, presentations, voice mail, and more. Dr. Fleming puts a human face on her advice through vivid before-and-after stories of forty men and women who came to her for help.“No other skills will position you ahead of your competition as much as good speaking and presentation skills. No book approaches the depth and breadth of Dr. Carol Fleming’s It’s the Way You Say It.”—Patricia Fripp, CSP, CPAE, keynote speaker, executive speech coach, and president of Fripp & Associates

The must-have book for everyone who wants to be heard. More than just a book on business speech, it looks at the range of common communication mistakes--from repeating oneself to speaking too quickly--that can result in a poor impression.

NEW EDITION, REVISED AND UPDATED

Speak Your Mind Effectively!

The best, most direct way to convey your intelligence, expertise, professionalism, and personality to other people is through talking to them. But most people have no idea what they sound like. And even if they do, they don't think they can change it. It's the Way You Say It is a thorough, nuts-and-bolts guide to becoming aware and taking control of how you communicate with others.

Dr. Carol Fleming provides detailed advice and scores of exercises for

Understanding how others hear you
Dealing with specific speech problems
Varying your vocal patterns to make your speech more dynamic
Using grammar and vocabulary to increase your clarity and impact
Reinforcing your message with nonverbal cues
Conquering stage fright

An entire section of the book focuses on communication issues in the workplace-interviews, presentations, voice mail, and more. Dr. Fleming puts a human face on her advice through vivid before-and-after stories of forty men and women who came to her for help.

Preface to the Second Edition
Introduction
Chapter 1--Assessing Your Voice
Chapter 2--Resolving Specific Problems
Fast Talkers
Loud Talkers
Soft Talkers
Raspy Talkers
High Talkers
Indecisive Talkers
Staccato Talkers
Breathy Talkers
Fading Talkers
Chapter 3--Developing a Dynamic Voice
Expressing Vocal Variety
Getting Emphatic
Developing the Resonant Voice
Getting It Pitch Perfect
Chapter 4--Becoming Well-Spoken
Using the Simple Declarative Sentence
Words Fail Me!
Speaking Your Mind Effectively
Offering a Gracious Response
I Wanna Be Articulate!
Chapter 5--Unifying Your Verbal and Nonverbal Messages
Carrying Yourself with Confidence
How You Look When You Talk Making Eye Contact
Showing Your Interest Becoming Approachable Short Person, Big Message
Chapter 6--Let's Talk Business!
Making an Impressive Self-Introduction
The Intelligent Interview
Leave Me Voice Mail, and Let Me Tell You How
Getting Your Point Across
Smooth Small Talk
Speaking in Front of People
You Plus PowerPoint
Resources
Hearing Yourself as Others Hear You
Completing a Vocal Self-Evaluation
Getting External Feedback on Your Communication
Communication Evaluation
Acknowledgments
Notes
A Note about the Author's Other Publications
Index
About the Author