Outsourcing and Offshoring in the 21st Century

Dr. Harbhajan Singh Kehal has recently retired from the position of Senior Lecturer in Economics from the University of Western Sydney, Blacktown Campus, New South Wales, Australia. He has a Ph.D. from the University of Western Australia. Varinder Pal Singh holds a masters in commerce from the University of Western Sydney, Australia, where he currently teaches.

Covers various aspects of outsourcing and offshoring and the influences, challenges, and socio-economic impacts of this phenomenon. This book is useful to academicians, students, and business people who are considering outsourcing and moving offshore for suppliers and partners around the world.

Chapter 1. The Development of Outsourcing Theory and Practice: Taxonomy of Outsourcing Generations; Chapter 2. Making Sense of the Sourcing and Shoring Maze: The Various Outsourcing and Offshoring Alternatives; Chapter 3. Global Sourcing: East-West Divide or Synthesis?; Chapter 4. Strategies of Outsourcing: From De-risking to Uncertainty; Chapter 5. New Ethics for E-Business Offshore Outsourcing; Chapter 6. Information Technology Offshore Outsourcing: A Perspective of Advanced Countries; Chapter 7. Business Process Outsourcing to Emerging Markets: A Knowledge Management Approach to Models and Strategies; Chapter 8. Outsourcing Decision-Making: A Review of Strategic Frameworks and Proposal of a Multi-Perspective Approach; Chapter 9. Outsourcing and Offshoring: Issues and Impacts on Venture Capital; Chapter 10. Outsourcing and Offshoring of Finance Activities; Chapter 11. Open Source and Outsourcing: A Perspective on Software Use and Professional Practices Related to International Outsourcing Activities; Chapter 12. Real Life Case Studies of Offshore Outsourced IS Projects: Analysis of Issues and Socio-Economic Paradigms; Chapter 13. Growth of Outsourced IT-enabled Services in India: A Systems Dynamics Approach; Chapter 14. An Overview of Service Level Agreements; Chapter 15. Understanding Consumer Reactions to Offshore Outsourcing of Customer Services; Chapter 16. IT Offshoring: A German Perspective; Chapter 17. Information Systems/Information Technology Outsourcing in Spain: A Critical Empirical Analysis; Chapter 18. Emerging Legal Challenges in Offshore Outsourcing of IT-enabled Services; Chapter 19. Does Strategic Outsourcing Undermine the Innovative Capabilities of Organizations?; Chapter 20. Analysis of a Largescale IT Outsourcing "Failure": What Lessons Can We Learn?