Beschreibung:
A leading Professor of Retail Marketing presents 5 new frames through which students and practitioners can understand and approach the evolving environment of retailing today: Entrepreneurial mindset, Excitement, Education, Experience, and Engagement.
Chapter 1: The Innovative RetailerChapter 2: The Entrepreneurial, Innovative, and Customer-Centric MindsetChapter 3: Value Creates ExcitementChapter 4: Creating Excitement Using Store BrandsChapter 5: Creating Excitement and Enhancing Education Using Social MediaChapter 6: Education: The Service EdgeChapter 7: Experience: In-Store, Across ChannelsChapter 8: Engaged Customers Are LoyalChapter 9: Innovative Retail Analytics for EngagementChapter 10: Concluding Thoughts