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Buying, Supporting, Maintaining Software and Equipment
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An It Manager's Guide to Controlling the Product Lifecycle
Besorgungstitel - wird vorgemerkt | Lieferzeit: Besorgungstitel - Lieferbar innerhalb von 10 Werktagen I
Artikel-Nr:
9781482232783
Veröffentl:
2014
Erscheinungsdatum:
25.06.2014
Seiten:
350
Autor:
Gay Gordon-Byrne
Gewicht:
617 g
Format:
234x157x23 mm
Sprache:
Englisch
Beschreibung:
Gordon-Byrne, Gay
Explaining how to avoid common vendor traps, this book will help readers better control the negotiation of IT products and services and, ultimately, better manage the lifecycle of those purchases. Illustrating the types of problems typically experienced during product use, the book describes how to better control the useful life of your equipment, and supplies tips on how to avoid excessive charges from predatory vendors. The book concludes by delving into issues of product end of life.
Initial Product Acquisition. Equipment and Application Acquisition. Initial Support and Maintenance. Hardware Warranty Models. Software Warranty and Support Models. Finance and Accounting Issues for Maintenance and Support. Postwarranty Support and Maintenance. Responsibility for Defect Support. Postwarranty Hardware Maintenance. Technology Product Details. Machine Code and Embedded Software. Service Parts. Service Restoration and Support Process. Building Blocks of the Machine: What Breaks and Why. Repair Issues by Product Type. Controlling Product Life. Building Blocks of Using the Machine: Software Layers. Software Support Issues. Support Restrictions to Control Purchases. Business Intelligence for Support and Maintenance. End of Service Life and Obsolescence.