Translating Systems Thinking Into Practice

Natassia Goode is a Research Fellow within the Centre for Human and Sociotechnical Systems at the University of the Sunshine Coast. Dr. Goode currently holds an Advance Queensland Research Fellowship focused on applying systems thinking methods in healthcare. Her PhD and honours research in psychology investigated how people learn about complex systems. Since then, her research has focused on applying systems thinking to optimize the way that organizations manage safety. She has co-authored over 45 peer-reviewed journal articles, and numerous conference contributions and industry reports.

The book describes how to formally evaluate incident reporting systems to determine whether they meet these requirements.

1. Systems Thinking and Incident Causation. 2. Systems Thinking and Incident Analysis. 3. A Process Model for Developing an Incident Reporting System. 4. Understanding the Context. 5. Identifying the Needs and Priorities of End Users. 6. Adapting Accimap for Use in an Incident Reporting System. 7. Evaluating Reliability and Validity. 8. Designing a Prototype Incident Reporting System. 9. Evaluating Usability. 10. Evaluating Data Quality. 11. Outputs from the Development Process - UPLOADS. 12. Analyzing Incident Data. 13. Designing Incident Prevention Strategies. 14. Lessons Learned, Future Research Directions, and the Incident Reporting Systems of Tomorrow. Appendix A. UPLOADS Contributing Factor Classification Scheme. Appendix B. Examples of Coding Tasks for Reliability and Validity Assessments. Appendix C. UPLOADS Incident Report Form. Appendix D. Training Manual: The UPLOADS Approach to Accident Analysis.