Protecting Patron Privacy

Bobbi L. Newman is a librarian, writer, and an international speaker. She is currently a Community Engagement and Outreach Specialist at the National Network of Libraries of Medicine where she is focused on helping public libraries connect their communities with evidence-based health information. She has founded several international projects including Day in the Life of a Librarian and This is What a Librarian Looks Like. She is involved in national library initiatives including past service on the National Information Standards Organization committee to develop a Consensus Framework to Support Patron Privacy in Digital Library and Information Systems and advisory committee to the Pew Internet & American Life Project research on Libraries in the Digital Age.Bonnie Tijerina is a librarian, entrepreneur and library community convener. She is currently a Researcher at the Data & Society Institute, a New York City think tank focused on the social, cultural and ethical impact of technological development. There, Bonnie represents libraries amongst academics, civic technologists, legal experts, policymakers, and entrepreneurs. She has also created several conferences and gatherings, including the Electronic Resources & Libraries Conference.

This LITA Guide offers readers guidance on a wide range of topics, including foundations of privacy in libraries; data collection, retention, use, and protection; laws and regulations; privacy instruction; contracts with third parties; and use of in-house and internet tools including social network sites, surveillance video, and RFID.

PrefaceAcknowledgementsChapter 1. Introduction by Bobbi NewmanChapter 2. Foundations of Privacy in Libraries by Bonnie Tijerina and Michael ZimmerIntroduction to Information PrivacyWhat is information privacy?Origins of Privacy RightsRole of Privacy in LibrariesPrivacy and right to receive informationProfessional Commitment to PrivacyPrivacy in Action within LibrariesChallenges to Privacy in LibrariesTraditional ChallengesTechnological ChallengesChapter 3. Laws and Regulations by Deborah Caldwell-Stone and Michael ZimmerIntroductionLegal Conceptualizations of PrivacyPrivacy Law and Regulation in the United StatesPrivacy Law and Regulation for LibrariesChapter 4. Data: Collection, Retention, Use, and SecuritySection 1: Collection, Retention, Use, and Security by Matt BeckstromData collectionData RetentionData UseData securitySection 2 Risk, Benefits, and User Privacy: Evaluating the Ethics of Library Data by Andrew AsherIntroduction¿Big¿ data usage in LibrariesObtaining ConsentSupporting JusticeData Practices for LibrariesChapter 5: Third Parties by Bill MardenChapters 6 Library Tools: Social Network Sites, Surveillance, RFI by Bobbi NewmanChapter 7: Privacy Training for Staff and PatronsSection 1: The Data Privacy Project at Brooklyn Public Library by Melissa MorroneIntroductionWorkshop One Introduction to Library Privacy IssuesWorkshop Two Digital Privacy and Security SkillsReflection and ConclusionSection 2 Privacy Initiatives at The City University of New York (CUNY) by Martha Lerski and Stefanie HavelkaIntroductionLeonard Lief Library and PrivacyResearch GuideAudit InitiatveInformation Literacy Classes: Mobile Privacy Issues¿Access and Privacy¿: Autumn Innovation eventCUNY InitiativesLACUNY Institute and LACUNY Privacy RoundtableOffice of Library Service Privacy AuditGraduate Center Interlibrary Loan (ILL)ConclusionChapter 8 ConclusionAbout the Contributors