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Feedback Toolkit
16 Tools for Better Communication in the Workplace
Besorgungstitel - wird vorgemerkt | Lieferzeit: Besorgungstitel - Lieferbar innerhalb von 10 Werktagen I
Artikel-Nr:
9781439840931
Veröffentl:
2011
Erscheinungsdatum:
14.01.2011
Seiten:
82
Autor:
Rick Maurer
Gewicht:
154 g
Format:
237x154x8 mm
Sprache:
Englisch
Beschreibung:
Rick Maurer is an advisor to leaders in large organizations on ways to plan and implement change successfully. He finds that leaders who can give feedback clearly and directly and receive feedback openly and with interest tend to lead change more effectively. Many organizations have applied Rick's unique approach to leading change, including the Washington Post, Lockheed Martin, Deloitte Consulting, American Management Systems, AARP, Tulane University Hospital and Clinic, Bell Atlantic (Verizon), FAA, Mount Sinai NYU Medical Center, Charles Schwab, Sandia National Labs, Urban Library Institute, National GeoSpatial Intelligence Agency, the District of Columbia Public Schools, the International Monetary Fund, and many other corporations, nonprofits, and federal and local agencies.
Written by a noted leadership and change management authority, this toolkit provides managers with critical guidelines on effective feedback for high performance based on best practices and offers a six-step framework on the feedback process. It presents tools for giving and receiving feedback in a variety of situations, including one-on-one use and group use. This second edition addresses new developments that include key teachings on overcoming resistance to change, the role of performance appraisals using feedback as a mentoring tool, and modeling feedback on "after-action" reports commonly used in military operations.
Using the Toolkit. About Feedback. When Feedback Works. What Gets in the Way. General Guidelines. Applying the Guidelines. The Importance of Dialogue. Tools for Giving Feedback. Learning from Mistakes. A "What Are We Doing" Meeting. Expectations for Exchange. Project Debriefing. How's Our Team Doing? Management by Wandering Around. Positive Feedback for Teams. Conducting a Performance Review. Acid Bath Feedback. Providing Feedback as a Mentor. Open-Book Management. Tools for Receiving Feedback. Preparing to Receive Feedback. Guidelines for Receiving Feedback. Don't Forget SARA (Surprise, Anger, Rationalization, Acceptance).Feedback from Staff. Feedback from Your Boss. Feedback from Peers. Feedback from a Coach. Feedback from Questionnaires.