The Sage Handbook of Conflict Communication

John G. Oetzel (PhD, University of Iowa), is a professor in the Department of Management Communication in the Waikato Management School at the University of Waikato in Hamilton, New Zealand. He teaches courses in conflict, intercultural communication, health communication, and research methods. His research program centers on understanding and improving challenging communication among people with different group identities (particularly cultural identities). Dr. Oetzel uses quantitative survey methods and/or mixed-method designs to address three strands: (1) conflict in culturally diverse work groups and organizations, (2) communication in the health care delivery process, and (3) partnerships between community members and academics to address community health. He is co-author (with Stella Ting-Toomey) of Managing Intercultural Communication Effectively (2001, SAGE) and author of Intercultural Communication: A Layered Approach (2009, Pearson). He is also the author of more than 60 articles and book chapters. Stella Ting-Toomey (PhD, University of Washington) is a professor of human communication at California State University, Fullerton (CSUF). She has published numerous books and over more than 100 articles/chapters on the topics of intercultural conflict competence and ethnic identity negotiation process. A recent book title is Understanding Intercultural Communication, Second Edition (with Leeva Chung; Oxford University Press). Her publications have also appeared in the International Journal of Intercultural Relations, Communication Monographs, Human Communication Research, and The International Journal of Conflict Management, among others. Dr. Ting-Toomey's teaching passions include intercultural conflict theory and practice and intercultural communication training. She is the 2008 recipient of the 23-campus wide CSU Wang Family Excellence Award, and the 2007-2008 recipient of the CSU-Fullerton Outstanding Professor Award. She has lectured widely throughout the United States, Asia, and Europe on the theme of mindful intercultural conflict competence.

First Edition winner of the 2007 Distinguished Book Award from the Communication & Social Cognition Division of the National Communication Association.

Preface1. Definitions and Approaches to Conflict and Communication - Linda L. Putnam2. Quantitative Methods for Conflict Communication Research - Edward L. Fink & Deborah A. Cai, with Qi Wang3. Qualitative Research on Communication and Conflict - Min Jiang & Patrice M. BuzzanellI. INTERPERSONAL CONFLICT - Stella Ting-Toomey & John G. Oetzel4. Emotion and Communication in Conflict Interaction - Laura K. Guerrero5. Social Cognition & Conflict - Michael E. Roloff & Courtney N. Wright6. Conflict in Dating and Marital Relationships - John P. Caughlin, Anita L. Vangelisti, and Sylvia L. Mikucki-Enyart7. Intimate Partner Violence - Brian H. Spitzberg8. Family Conflict Communication - Ascan Koerner9. It Happens in Real Life: The Complexities of Conflict and Mental Health within Families - Keri Bolton Oetzel10. Managing Conflict in a Competent Manner: A Mindful Look at Events that Matter - Daniel J. Canary, Sandra G. Lakey, & Alan L. SillarsII. ORGANIZATIONAL CONFLICT - John G. Oetzel & Stella Ting-Toomey11. Negotiation - Brosh M. Teucher, Jeanne M. Brett, & Brian C. Gunia12. Perspectives on Workgroup Conflict and Communication - Johny T. Garner & Marshall Scott Poole13. Conflict Motivations and Tactics of Targets, Bystanders, and Bullies: A Thrice-told Tale of Workplace Bullying - Pamela Lutgen-Sandvik & Courtney Vail Fletcher14. Work/Life Conflict - Erika L. Kirby, Stacey M. B. Wieland, & M. Chad McBride15. Building Constructive Conflict Communities through Conflict Resolution Education - Tricia S. Jones16. Conflict Management in Health Care Settings - Jessica Katz Jameson & Kelly Fudge Albada17. Systems within Systems: Law, Management, and Participation-Based Conflict Management Systems within Organizations - Kirstie McCallum & Mary SimpsonIII. COMMUNITY - John G. Oetzel & Stella Ting-Toomey18. Community Conflict, Ethics, and Civic Engagement - George Cheney, Gary Beck, & Rebecca J. Cline19. Environmental Conflict Communication - Tarla Rai Peterson & Andrea Marie Feldpausch-Parker20. Trust in Community-Academic Research Partnerships: Increasing the Consciousness of Conflict and Trust Development - Julie E. Lucero & Nina B. Wallerstein21. Religion and Conflict: An Emerging Field of Inquiry - Stephen M. Croucher22. Moral Conflict and Transcendent Communication - Stephen W. Littlejohn & Kristen L. Cole23. Communities, Conflict, and the Design of Dialogic Conversations - J. Kevin Barge & Dorothy C. AndreasIV. INTERCULTURAL/INTERNATIONAL CONFLICT - Stella Ting-Toomey & John G. Oetzel24. The Identity Factor in Intercultural Conflict - Young Yun Kim25. Interracial and Interethnic Conflict and Communication in the United States - Mark P. Orbe, Melodi A. Everett, & Angela L. Putman26. Intercultural and Intergroup Conflict Resolution: Nonviolence and Middle Way Approaches - Tenzin Dorjee27. Conflict in the Global Workplace - Cynthia Stohl, Robert M. McCann, & Hassan Abu Bakar28. Building Cultures of Peace: the Role of Intergroup Dialogue - Benjamin J. Broome29. Culture-Based Situational Conflict Model: An Update and Expansion - Stella Ting-Toomey & John G. Oetzel30. Transforming Intercultural Conflict through the Context of Relationship - Beth Fisher-Yoshida31. Conflict Communication in Contexts: Organizing Themes and Future Directions - John G. Oetzel, Stella Ting-Toomey, & Willow J. Anderson