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Seven Principles for Managing Difficult Conversations at Work
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Artikel-Nr:
9781398601338
Veröffentl:
2021
Erscheinungsdatum:
28.09.2021
Seiten:
232
Autor:
Roberta Chinsky Matuson
Gewicht:
503 g
Format:
234x156x19 mm
Sprache:
Englisch
Beschreibung:
Roberta Chinsky Matuson is a globally known thought leader who helps leaders achieve dramatic improvements in employee engagement, retention, productivity and profitability. Based in Brookline, Massachusetts, she is the CEO and founder of Matuson Consulting, where she works with Fortune 500 companies and mid-size, emerging companies to create teams that achieve extraordinary results. She is known globally as "The Talent Maximizer®." She is a seasoned speaker and the author of five books and blogs for Fast Company, Glassdoor, Forbes, and Thrive Global. She is frequently cited in national media including The New York Times, The Wall Street Journal, Chicago Tribune, Inc.com, WashingtonPost.com and NPR.
Improve your relationships with your boss, peers and teammates, and ensure your voice is heard by engaging in difficult conversations with confidence, clarity, compassion, curiosity, compromise, credibility and courage.
Chapter - 00: Introduction - The Seven Principles for Managing Difficult Conversations; Chapter - 01: Confidence - Trusting Yourself and the Other Party; Chapter - 02: Clarity - Making Your Point Clearly and Listening with an Open Mind; Chapter - 03: Compassion - Be Empathetic and Understanding; Chapter - 04: Curiosity - Asking Questions Rather Than Shutting Down; Chapter - 05: Compromise - Earn Respect by Respecting Others; Chapter - 06: Credibility - Recognizing Your Word Is Only as Good as Your Actions; Chapter - 07: Courage - Navigating the Obstacles; Chapter - 08: Bringing It All Together