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Crucial Conversations
Tools for Talking When Stakes Are High
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Artikel-Nr:
9781260474183
Veröffentl:
2021
Erscheinungsdatum:
18.10.2021
Seiten:
279
Autor:
Kerry Patterson
Gewicht:
368 g
Format:
228x151x26 mm
Sprache:
Englisch
Beschreibung:
McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide
When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results.Whether they take place at work or at home, with your coworkers or your spouse, crucial conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.
Preface1 What's a Crucial Conversation?2 Mastering Crucial ConversationsPART I WHAT TO DO BEFORE YOU OPEN YOUR MOUTH 3 Choose Your Topic 4 Start with Heart 5 Master My StoriesPART II HOW TO OPEN YOUR MOUTH 6 Learn to Look 7 Make It Safe 8 STATE My Path 9 Explore Others' Paths 10 Retake Your PenPART III HOW TO FINISH 11 Move to Action 12 Yeah, But 13 Putting It All TogetherNotesIndex