Business Skills All-in-One For Dummies, UK Edition

Fulfil your workplace potential with this indispensable handbook. Written by a team of experts, Business Skills All-in-One For Dummies is your complete guide to perfecting your communication, management and organizational skills. Inside you'll find simple techniques for improving your performance at work - everything from presentation skills, project management, persuading and influencing people, motivating (yourself and others!), managing your workload, managing a team and much more. No other book offers you this much in one volume. It's like having a whole team of business, communication and management experts sitting on your bookshelf...but much less crowded! Inside you'll find 4 books in 1: Book I: Communicating Effectively (covering communication, presentations, body language, confidence, persuasion & influence) Book II: Building Your Commercial Acumen (covering accounting and budgeting, technology, selling, negotiation) Book III: Managing and Leading Others (recruiting, working in teams and groups, dealing with ethics and office politics, coaching, leadership) Book IV: Increasing Productivity and Performance (time management, project management, achieving goals, motivation, managing stress, organising time, managing meetings and dealing with emails).

Fulfil your workplace potential with this indispensablehandbook.Written by a team of experts, Business Skills All-in-One ForDummies is your complete guide to perfecting yourcommunication, management and organizational skills. Inside you'llfind simple techniques for improving your performance at workeverything from presentation skills, project management, persuadingand influencing people, motivating (yourself and others!), managingyour workload, managing a team and much more. No other book offersyou this much in one volume. It's like having a whole team ofbusiness, communication and management experts sitting on yourbookshelf...but much less crowded!Inside you'll find 4 books in 1:* Book I: Communicating Effectively (coveringcommunication, presentations, body language, confidence, persuasion& influence)* Book II: Building Your Commercial Acumen (coveringaccounting and budgeting, technology, selling, negotiation)* Book III: Managing and Leading Others (recruitingworking in teams and groups, dealing with ethics and officepolitics, coaching, leadership)* Book IV: Increasing Productivity and Performance (timemanagement, project management, achieving goals, motivationmanaging stress, organising time, managing meetings and dealingwith emails).

Introduction 1Book I: Communicating Effectively 5Chapter 1: Creating Rapport 7Chapter 2: Seeing, Hearing, and Feeling Your Way to BetterCommunication 21Chapter 3: Pushing the Communication Buttons 35Chapter 4: Exploring Body Language 47Chapter 5: Demonstrating Confi dence in the Workplace 67Chapter 6: Asking the Right Questions and Listening with Intent87Chapter 7: Gearing Your Approach to Your Audience: UnderstandingDifferent Decision-Making Styles 103Chapter 8: Getting Ready to Make a Presentation 127Chapter 9: Using Great Visual Aids in Your Presentations 137Chapter 10: Negotiating Powerfully from the Outset 153Book II: Building Your Commercial Acumen 167Chapter 1: Get the Right People on Board: Making theMillion-Pound Decision 169Chapter 2: Feeling Confident with Accounting and Budgeting185Chapter 3: Harnessing the Power of Technology 211Chapter 4: The Seven-Step Selling Cycle 221Chapter 5: Easing Into Change 231Chapter 6: Dealing with Risk and Uncertainty in Key Projects251Book III: Managing and Leading Others 271Chapter 1: Working Together in Teams and Groups 273Chapter 2: Tapping into Passion and Purpose 285Chapter 3: Tuning into Values 301Chapter 4: Managing Emotional States 311Chapter 5: Strengthening Relationships in Tough Times 323Chapter 6: Dealing with Ethics and Office Politics 339Chapter 7: Coaching through Confl ict 359Chapter 8: Becoming an Engaging Leader 371Book IV: Increasing Productivity and Performance 391Chapter 1: Leading People to Peak Performance 393Chapter 2: Making Goals Come Alive 407Chapter 3: Being an Expert at Performance Appraisal andManagement 421Chapter 4: Project Management: The Key to Achieving Results437Chapter 5: Looking at Staff Resources on Projects 449Chapter 6: Finding Your Motivation 471Chapter 7: Relax, it's Only Work! Stress in the Workplace481Chapter 8: Getting Things Done with the Help of Others 501Chapter 9: Perfecting the Art of Delegation 521Chapter 10: Organising Your Time and Your Tasks 529Chapter 11: Making the Most of Meetings 551Chapter 12: Dealing with Your Emails 559Index 567