Managing for Happiness

JURGEN APPELO is pioneering management to help creative organizations survive and thrive in the twenty-first century. He is the inventor of Management 3.0 workshops and CEO of the global business network Happy Melly. Inc.com has called him a Top 50 Leadership Expert, a Top 50 Leadership Innovator, and a Top 100 Great Leadership Speaker.

A practical handbook for making management great again
 
Managing for Happiness offers a complete set of practices for more effective management that makes work fun. Work and fun are not polar opposites; they're two sides of the same coin, and making the workplace a pleasant place to be keeps employees motivated and keeps customers coming back for more. It's not about gimmicks or 'perks' that disrupt productivity; it's about finding the passion that drives your business, and making it contagious. This book provides tools, games, and practices that put joy into work, with practical, real-world guidance for empowering workers and delighting customers. These aren't break time exploits or downtime amusements--they're real solutions for common management problems. Define roles and responsibilities, create meaningful team metrics, and replace performance appraisals with something more useful. An organization's culture rests on the back of management, and this book shows you how to create change for the better.
 
Somewhere along the line, people collectively started thinking that work is work and fun is something you do on the weekends. This book shows you how to transform your organization into a place with enthusiastic Monday mornings.
* Redefine job titles and career paths
* Motivate workers and measure team performance
* Change your organization's culture
* Make management--and work--fun again
 
Modern organizations expect everyone to be servant leaders and systems thinkers, but nobody explains how. To survive in the 21st century, companies need to dig past the obvious and find what works. What keeps top talent? What inspires customer loyalty? The answer is great management, which inspires great employees, who then provide a great customer experience. Managing for Happiness is a practical handbook for achieving organizational greatness.

Preface viii
 
Better Management for Everyone
 
Introduction 1
 
What Is Management 3.0?
 
1 Kudo box and kudo cards 23
 
Motivate People with Better Rewards
 
2 Personal maps 39
 
Improve Communication and Understanding
 
3 Delegation boards and delegation poker 59
 
Empower Workers with Clear Boundaries
 
4 Value stories and culture books 77
 
Define the Culture by Sharing Stories
 
5 Exploration days and internal crowdfunding 93
 
Make Time for Exploration and Self-Education
 
6 Business guilds and corporate huddles 109
 
Share Knowledge, Tools, and Practices
 
7 Feedback wraps and unlimited vacation 123
 
Learn How to Offer Constructive Feedback
 
8 Metrics ecosystem and scoreboard index 147
 
Measure Performance the Right Way
 
9 Merit money 171
 
Pay People According to Their Merits
 
10 Moving motivators 193
 
Discover Real Engagement of Workers
 
11 Happiness door 217
 
Aim for a Happier Organization
 
12 Yay! questions and celebration grids 235
 
Learn from Successes and Failures
 
Conclusion 251
 
Never Stop Experimenting
 
Notes 264
 
Index 274

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