Mastering Skype for Business 2015

Keith Hanna is a Microsoft Certified Master and Microsoft Certified Trainer specializing with the Microsoft Unified Communications platform. Keith has been working with Microsoft Unified Communications since 2007, and has helped advise and deploy over to 1,000,000 users' worth of infrastructure-from local 50 user organizations, through to large 100,000+ global institutions. Having spent 8 years working in Microsoft UK as a Consultant and Architect, Keith is now working freelance.

Authoritative, hands-on guidance for Skype Business administrators
 
Mastering Skype for Business 2015 gives administrators the comprehensive coverage they need to effectively utilize Skype for Business. Fully up to date for the 2015 release, this guide walks you through industry best practices for planning, design, configuration, deployment, and management with clear instruction and plenty of hands-on exercises. Case studies illustrate the real-world benefits of Unified Communication, and provide expert experiences working with Skype for Business. From server roles, infrastructure, topology, and security to telephony, cloud deployment, and troubleshooting, this guide provides the answers you need and the insight that will make your job easier. Sample automation scripts help streamline your workflow, and full, detailed coverage helps you exploit every capability Skype for Business has to offer.
 
Skype for Business enables more robust video conferencing, and integrates with Office, Exchange, and SharePoint for better on-premises and cloud operations. Organizations are turning to Skype for Business as a viable PBX replacement, and admins need to be up to speed and ready to go. This book provides the clear, explicit instructions you need to:
* Design, configure, and manage IM, voice mail, PBX, and VoIP
* Connect to Exchange and deploy Skype for Business in the cloud
* Manage UC clients and devices, remote access, federation, and public IM
* Automate management tasks, and implement cross-team backup-and-restore
 
The 2015 version is the first Skype to take advantage of the Windows 10 'touch first' capabilities to provide fast, natural, hands-on control of communications, and users are eager to run VoIP, HD video conferencing, collaboration, instant messaging, and other UC features on their mobile devices. Mastering Skype for Business 2015 helps you get Skype for Business up and running quickly, with hands-on guidance and expert insight.

Introduction xxiii
 
Part 1 * Fundamentals 1
 
Chapter 1 * What's in Skype for Business? 3
 
Understanding the Skype for Business Client 3
 
Connecting via the Skype for Business 2016 Client 4
 
Communicating via the Client 9
 
Collaborating via the Client 13
 
Understanding Skype for Business Server 2015 15
 
Managing Skype for Business Server 2015 16
 
Understanding the Voice Capabilities 29
 
Understanding the Unified Communications Managed API Capabilities 33
 
Unwrapping the SDK 33
 
The Bottom Line 34
 
Chapter 2 * Standards and Protocols 37
 
Understanding SIP's Origins 37
 
Circuit-Switched Networks 37
 
Packet-Switched Networks 42
 
The Session Initiation Protocol in Depth 50
 
Using SIP 51
 
SIP Protocol Formatting 54
 
Providing Presence 57
 
Sending an Instant Message 57
 
Understanding Skype for Business Codecs and Standards 59
 
The Bottom Line 71
 
Chapter 3 * Security 73
 
Securing External Access 74
 
Edge Security Components 74
 
Understanding Core Security 92
 
Media and Signaling Security 92
 
Authentication 93
 
Certificates 97
 
Providing Security Administratively 98
 
Client-Version Filtering 98
 
Message Hygiene 103
 
Configuring Antivirus Scanning 106
 
Disclaimers 107
 
PIN Policy 108
 
Federation and How to Control It 108
 
The Bottom Line 109
 
Chapter 4 * Desktop Clients 111
 
User Clients 111
 
Skype for Business 111
 
Web App 121
 
Windows Store App 125
 
Skype for Business 2016 Basic 125
 
Client Configuration 126
 
Discovery and Connection 128
 
Persistent Chat Client 129
 
Creating a Chat Room 135
 
Conferencing Clients 138
 
Virtualized Clients140
 
Legacy Clients142
 
The Bottom Line143
 
Chapter 5 * Mobile Devices 145
 
Mobile Client Capability 145
 
Managing Mobile Clients 154
 
Deploying and Configuring Mobility on Skype for Business Server 2015 156
 
Configuring for Mobile Access 156
 
Confirming the Mobility Service 158
 
How Does Mobility Work? 158
 
How Does Presence Work? 160
 
The Bottom Line 162
 
Chapter 6 * Devices 163
 
USB Devices 163
 
Headsets 165
 
Handsets 168
 
Personal Speakerphones 169
 
IP Desk Phones 170
 
Phone Edition 170
 
3PIP 185
 
Better Together over Ethernet 193
 
Meeting Room Devices 193
 
Video Endpoints 195
 
Integrating with Hardware Video Conferencing Platforms 196
 
Configuring Lync and HDX Integration197
 
The Bottom Line199
 
Part 2 * Getting Skype for Business Up and Running g 201
 
Chapter 7 * Planning Your Deployment 203
 
Capturing the Requirements 203
 
Understanding What Is Wanted204
 
Understanding What Is Currently in Place 205
 
Understanding the Basics 205
 
Using the Capacity Planning Toolset 207
 
Defining a Topology with the Planning Tool 208
 
The Stress and Performance Tool 221
 
Bandwidth Calculator 230
 
Installation Prerequisites 232
 
Recommended Hardware 232
 
Software Prerequisites 233
 
Disaster Recovery 236
 
The Bottom Line238
 
Chapter 8 * Installation 239
 
Getting Up and Running with Skype for Business 240
 
Preparing Activ

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