The Responsive City

Leveraging Big Data and 21st century technology to renew cities and citizenship in America The Responsive City is a guide to civic engagement and governance in the digital age that will help leaders link important breakthroughs in technology and data analytics with age-old lessons of small-group community input to create more agile, competitive, and economically resilient cities. Featuring vivid case studies highlighting the work of pioneers in New York, Boston, Chicago and more, the book provides a compelling model for the future of governance. The book will help mayors, chief technology officers, city administrators, agency directors, civic groups and nonprofit leaders break out of current paradigms to collectively address civic problems. The Responsive City is the culmination of research originating from the Data-Smart City Solutions initiative, an ongoing project at Harvard Kennedy School working to catalyze adoption of data projects on the city level. The book is co-authored by Professor Stephen Goldsmith, director of Data-Smart City Solutions at Harvard Kennedy School, and Professor Susan Crawford, co-director of Harvard's Berkman Center for Internet and Society. Former New York City Mayor Michael Bloomberg penned the book s foreword. Based on the authors experiences and extensive research, The Responsive City explores topics including: Building trust in the public sector and fostering a sustained, collective voice among communities; Using data-smart governance to preempt and predict problems while improving quality of life; Creating efficiencies and saving taxpayer money with digital tools; and Spearheading these new approaches to government with innovative leadership.

Leveraging Big Data and 21st century technology to renew citiesand citizenship in AmericaThe Responsive City is a guide to civic engagement andgovernance in the digital age that will help leaders link importantbreakthroughs in technology and data analytics with age-old lessonsof small-group community input to create more agile, competitiveand economically resilient cities. Featuring vivid case studieshighlighting the work of pioneers in New York, Boston, Chicago andmore, the book provides a compelling model for the future ofgovernance. The book will help mayors, chief technology officerscity administrators, agency directors, civic groups and nonprofitleaders break out of current paradigms to collectively addresscivic problems. The Responsive City is the culmination ofresearch originating from the Data-Smart City Solutions initiativean ongoing project at Harvard Kennedy School working to catalyzeadoption of data projects on the city level. The book isco-authored by Professor Stephen Goldsmith, director of Data-SmartCity Solutions at Harvard Kennedy School, and Professor SusanCrawford, co-director of Harvard's Berkman Center for Internet andSociety. Former New York City Mayor Michael Bloomberg penned thebook's foreword.Based on the authors' experiences and extensive researchThe Responsive City explores topics including:* Building trust in the public sector and fostering a sustainedcollective voice among communities;* Using data-smart governance to preempt and predict problemswhile improving quality of life;* Creating efficiencies and saving taxpayer money with digitaltools; and* Spearheading these new approaches to government with innovativeleadership.

Foreword by Michael Bloomberg vIntroduction 11 The Return of Retail Governance 172 Networked Citizenship 373 The Interactive City 554 The City as Digital Platform 735 The Responsive Employee 956 The Data-Smart City 1197 Rethinking Government 1398 Toward Responsive Cities 157Notes 179Acknowledgments 183About the Authors 185Index 187