Communication Skills for Nurses

Claire Boyd is a Practice Development Trainer at North Bristol NHS Trust, Bristol, UK
 
Janet Dare is a Practice Development Teacher at North Bristol NHS Trust, Bristol, U

Survive placements and practice with this essential guide for all student nurses.
 

Providing words of wisdom and advice from real-life student nurses, Communication Skills for Nurses is a handy, portable, and fun introduction to the key communication and interpersonal skills you'll need on placement and as a registered nurse.
 
Special features:
* Developed by students, for students
* Clear, straightforward, and jargon-free
* Explains how to use your interpersonal skills effectively, communicate with patients with specific conditions, and handle both criticisms and compliments
* Features tips and advice from real life nursing students
* Examples and questions based on real life nursing and healthcare situations

Survive placements and practice with this essential guide for all student nurses.

PREFACE vii
 
INTRODUCTION ix
 
ACKNOWLEDGEMENTS xiii
 
1 MODELS OF COMMUNICATION 1
by Claire Boyd and Janet Dare
 
2 TRANSACTIONAL ANALYSIS 9
by Claire Boyd and Janet Dare
 
3 METHODS OF COMMUNICATION 19
by Claire Boyd
 
4 PRESENTING YOURSELF AND YOUR ORGANISATION 41
by Janet Dare, edited by Claire Boyd
 
5 INTERPERSONAL SKILLS 47
by Janet Dare, edited by Claire Boyd
 
6 TEAM WORK AND THE MULTIDISCIPLINARY TEAM 55
by Janet Dare, edited by Claire Boyd
 
7 COMMUNICATION BARRIERS 61
by Janet Dare, edited by Claire Boyd
 
8 ACTIVE LISTENING 71
by Claire Boyd
 
9 ADMITTING PATIENTS 81
by Claire Boyd
 
10 SITUATION, BACKGROUND, ASSESSMENT, RESPONSE (SBAR) 105
by Claire Boyd
 
11 DOCUMENTATION 119
by Claire Boyd
 
12 MANAGING CRITICISM AND COMPLIMENTS 143
by Claire Boyd
 
13 COMMUNICATION SCENARIOS 159
by Janet Dare, edited by Claire Boyd
 
14 CARE AND COMPASSION IN NURSING 165
by Claire Boyd
 
ANSWERS TO ACTIVITIES AND TEST YOUR KNOWLEDGE 175
 
INDEX 187
 
APPENDICES (SEE END OF CHAPTERS LISTED)
 
APPENDIX 1 HOSPITAL ADMISSION DOCUMENTATION (SEE CHAPTER 9) 93
 
APPENDIX 2 THE BRISTOL OBSERVATION CHART (SEE CHAPTER 10) 115
 
APPENDIX 3 OBSERVATION INFORMATION SHEET (SEE CHAPTER 10) 116
 
APPENDIX 4A AN SBAR PROMPT SHEET (SEE CHAPTER 10) 117
 
APPENDIX 4B THE SBAR COMMUNICATION TOOL IN POSTER FORMAT (SEE CHAPTER 10) 118
 
APPENDIX 5 CATHETERISATION CARE PLAN DOCUMENTATION (SEE CHAPTER 11) 126
 
APPENDIX 6 INTENTIONAL ROUNDING CHECKLIST TOOL FOR FALLS (SEE CHAPTER 11) 128
 
APPENDIX 7 FALLS RISK ASSESSMENT TOOL (SEE CHAPTER 11) 130
 
APPENDIX 8 ADULT PATIENT BEDRAIL RISK ASSESSMENT (SEE CHAPTER 11) 131
 
APPENDIX 9 DAILY PRESSURE ULCER RISK ASSESSMENT TOOL (SEE CHAPTER 11) 132
 
APPENDIX 10 REVISED VTE RISK ASSESSMENT AUDIT GUIDE (SEE CHAPTER 11) 136