Beschreibung:
Managing Quality, Fifth Edition is an essential resource forstudents and practitioners alike.* * This popular and highly successful introduction to QualityManagement has been fully revised and updated to reflect recentdevelopments in the field
* Includes new chapters on Improvement Approaches, Six Sigma, andnew challenges in Quality Management
* Combines the latest information on the ISO 9000 qualitymanagement system series standards with up-to-date tools,techniques and quality systems
* Material has been re-ordered and changes to terminology havebeen made to bring the book completely up to date
* Provides a popular resource for students, academics, andbusiness practitioners alike