The Little Black Book for Managers

A smart, small book for any manager s pocket. In every manager s career there are moments where decisions need to be made in order to achieve success and this smart, nicely packaged little book can be there to help each time. The trick to succeeding in these moments is to identify each of these situations ahead of time and understand how to act and what to do to reduce the chances of failure. That is exactly what The Little Black Book for Managers has done. The authors have listed a whole host of situations most managers face, based on thousands of personal experiences, and have mapped out how to deal with each situation. The book contains specific examples of words and phrases that can be used as well as illustrations and exercises to analyse your current performance. It is short on waffle and high on practical wisdom. It is designed to be dipped in and out of reached for whenever a situation arises. This is a practical support tool for managers at all levels, from shop-floor supervisor to main board director. The Little Black Book for Managers explains how to deal with scenarios such as; Having a lack of confidence to deal with other people in the way that is needed Times when you have to assert your authority more Allocating critical work. Who to choose? Needing to get extra effort from the team when under pressure Incentivising Delegation Having to deal with under-performers Personality clashes between work colleagues Managing a meeting with senior leaders

A smart, small book for any manager's pocket.In every manager's career there are moments wheredecisions need to be made in order to achieve success and thissmart, nicely packaged little book can be there to help each time.The trick to succeeding in these moments is to identify each ofthese situations ahead of time and understand how to act and whatto do to reduce the chances of failure. That is exactly what TheLittle Black Book for Managers has done. The authors havelisted a whole host of situations most managers face, based onthousands of personal experiences, and have mapped out how to dealwith each situation. The book contains specific examples of wordsand phrases that can be used as well as illustrations and exercisesto analyse your current performance. It is short on waffle and highon practical wisdom. It is designed to be dipped in and out of reached for whenever a situation arises. This is apractical support tool for managers at all levels, from shop-floorsupervisor to main board director.The Little Black Book for Managers explains how to dealwith scenarios such as;* Having a lack of confidence to deal with other people in theway that is needed* Times when you have to assert your authority more* Allocating critical work. Who to choose?* Needing to get extra effort from the team when underpressure* Incentivising* Delegation* Having to deal with under-performers* Personality clashes between work colleagues* Managing a meeting with senior leaders

Foreword ixIntroduction 1Part 1 - Your Rewarding Job 91. Your Responsibilities 112. Your Goals 193. Your Performance 274. Your Messages 37Part 2 - It's All About You 475. Your Focus 496. Your Time 617. Your Image 738. Your Ideas 83Part 3 - Your Team Is What You Make It 939. Your Interactions 9510. Your Authority 10511. Your Successes and Failures 11512. Your Meetings 12313. Your People 133Part 4 - Your Talented Staff 14314. Their Personalities 14515. Their Reactions 15516. Their Motivations 16117. Their Talents 17118. Their Behaviours 18119. Their Career Changes 189Conclusion 197Further Reading 201About the Authors 211Acknowledgements 215Index 219