Stop Complainers and Energy Drainers

Turn constant complainers into productive contributors Constant complainers take up resources, time, and mental bandwidth in the workplace. When you change a culture of complainers to one of contributors, you boost morale, increase productivity, and promote effective communication. In short, you get more done with less drama. In Stop Complainers and Energy Drainers, workplace communication expert Linda Swindling shares her expertise in negotiating tough situations in the workplace. Discover how to influence others to accomplish your purpose. Stop Complainers and Energy Drainers uses scenarios, engaging questions, and survey results to provide strategies that can be implemented immediately. Shows how to identify complainers and time drainers Provides forms to help prepare for discussions, suggested language to show up powerfully, and encouragement to apply strategies Offers concrete phrases and tactics to refocus a complainer and end unproductive conversations Stop Complainers and Energy Drainers is research-driven and focused on how to identify as well as manage conversations with "e;venters,"e; complainers, whiners, and energy drainers. With these guidelines for communication, you'll see powerful results, improved relationships, and increased confidence.

Turn constant complainers into productive contributorsConstant complainers take up resources, time, and mentalbandwidth in the workplace. When you change a culture ofcomplainers to one of contributors, you boost morale, increaseproductivity, and promote effective communication. In short, youget more done with less drama. In Stop Complainers and EnergyDrainers, workplace communication expert Linda Swindling shares herexpertise in negotiating tough situations in the workplace.Discover how to influence others to accomplish your purpose.Stop Complainers and Energy Drainers uses scenariosengaging questions, and survey results to provide strategies thatcan be implemented immediately.* Shows how to identify complainers and time drainers* Provides forms to help prepare for discussions, suggestedlanguage to show up powerfully, and encouragement to applystrategies* Offers concrete phrases and tactics to refocus a complainer andend unproductive conversationsStop Complainers and Energy Drainers is research-drivenand focused on how to identify as well as manage conversations with"venters," complainers, whiners, and energy drainers. With theseguidelines for communication, you'll see powerful results, improvedrelationships, and increased confidence.

Work Drama 101 1Introduction: How to Use This Book with No Complaints 111 Whiners 252 Complicators 393 Prima Donnas 554 Controllers 715 Toxics 856 What to Do If You're the Complainer 1037 Energy Drains 1318 How to Negotiate Work Drama 1519 Go Ahead, Complain 171Resources 185Complain-a-Gram to Complainer 186Complain-a-Gram to Company Leader 187Complainer Type Road Signs and Slogans 188Conversation Strategies per Complainer Type 189Related Communication Styles 190Negotiating Work Drama Checklists 194Notes 197References 201Acknowledgments 205About the Author 209