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Communication in the Workplace
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Artikel-Nr:
9781118319666
Veröffentl:
2012
Einband:
E-Book
Seiten:
160
Autor:
Baden Eunson
eBook Typ:
EPUB
eBook Format:
Reflowable E-Book
Kopierschutz:
Adobe DRM [Hard-DRM]
Sprache:
Englisch
Beschreibung:
Communication in the Workplace is a revealing snapshot of how organisations really work. In workplaces throughout Australia and across the planet, billions of messages are sent in various forms every day, but not all of them get though. Of those that do, may are misunderstood, Communication breakdown is just as common as communication effectiveness, but it doesn't have to be that way. Become a more effective communicator by finding out how messages can be sent -- and distorted -- by differing channels, including: memos emails meetings teleconferencing instant messaging Expert communicator Baden Eunson shares insights about the informal organisation, networking, how to know when messages are being lost due to cultures of silence, silos or empires (and what to do about it), and explains how knowledge management can help you get your message across.
Communication in the Workplace is a revealing snapshot ofhow organisations really work. In workplaces throughout Australiaand across the planet, billions of messages are sent in variousforms every day, but not all of them get though. Of those that domay are misunderstood, Communication breakdown is just as common ascommunication effectiveness, but it doesn't have to be thatway.Become a more effective communicator by finding out how messagescan be sent -- and distorted -- by differing channelsincluding:* memos* emails* meetings* teleconferencing* instant messagingExpert communicator Baden Eunson shares insights about theinformal organisation, networking, how to know when messages arebeing lost due to cultures of silence, silos or empires (and whatto do about it), and explains how knowledge management can help youget your message across.
Preface vIntroduction ix1 Communication or communications? 12 How communication works, and how it breaks down -- amodel 133 Communication -- effectiveness and ethics 414 The formal organisation -- how it works, and how it fails495 Networks, virtual organisations and networking 716 The informal organisation -- I heard it through thegrapevine 897 Organisational culture, silence and managing knowledge 97Conclusion 119Notes 121Glossary 139Index 145